Privacy Policy
Last Updated: November 2024
Visit Africa Safaris ("Company", "we", "our", or "us") operates the Visit Africa Safaris website and related mobile applications (the "Service").
1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
Personal Information You Provide:
- Name, email address, and phone number
- Postal address and travel destination
- Payment information (credit card details processed securely)
- Travel preferences and special requirements
- Passport information for international travel
- Communication preferences
Automatically Collected Information:
- IP address and browser type
- Pages visited and time spent on our site
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process your bookings and payments
- Send booking confirmations and receipts
- Provide customer support and respond to inquiries
- Send travel updates and important information about your safari
- Improve our website and services
- Send promotional emails (only if you've opted in)
- Comply with legal obligations
- Prevent fraud and enhance security
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Tour Operators & Accommodations: To arrange your safari experience
- Airlines & Travel Partners: To facilitate bookings and transfers
- Payment Processors: To process payments securely
- Legal Requirements: When required by law or government requests
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to opt-out of marketing communications
- Right to data portability
To exercise any of these rights, please contact us at info@visitafricasafaris.com.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track usage patterns.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our Service is not intended for children under 18 years old. We do not knowingly collect personal information from children. If we discover a child has provided information, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices:
Email: info@visitafricasafaris.com
Address: KN 86 Street, Kigali, Rwanda
Phone: Available upon request